Who we are

Our website address is: https://www.handymanvpro.co.uk.

This privacy policy applies between you, the User of this website and Handyman vPro, the owner and provider of this website.

Handyman vPro takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

Please read this privacy policy carefully

Definitions and interpretations

1. In this privacy policy the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation:

• The singular includes the plural and vice versa;
• References to sub-clauses, clauses, schedules or appendices are to sub-clauses, schedules or appendices of this privacy policy;
• A reference to a person includes firms, companies, government entities, trust and partnerships;
• “including” is understood to mean “including without limitation”
• Reference to any statutory provision includes any modification or amendment of it;
• The headings and sub-headings do not form of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the action of Handyman vPro and Users with respect to this website. It does not extend to any website that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Handyman vPro is the “data controller”. This means that Handyman vPro determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following data, which includes personal data, from you:

• Name;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as postcode, preferences and interest;
• IP address (automatically collected);
• Web browser type and version (automatically collected);

In each case, in accordance with this privacy policy

How we collect data

6. We collect data in the following ways:

• Data is given to us by you; and
• Data is collected automatically

Data that is given to us by you

7. Handyman vPro will collect your data in a number of ways, for example:

• When you contact us through the website, by telephone, post, e-mail or through any other means;
• When you elect to receive marketing communications from us;
• When you use our services;

In each case, in accordance with this privacy policy

Data that is collected automatically

8. To the extent that you access the website, we will collect data automatically, for example:

• We automatically collect some information about your visit to the website, this information help us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
• We will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below, headed “Cookies”.

Our use of data

9. Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:

• Improvement of our services/products
• Transmission by email of marketing materials that may be of interest to you;
• Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website;

In each case, in accordance with this privacy policy

10. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “your rights” below).
11. For the delivery of direct marketing to you via e-mail, we will need your consent, whether via an opt-in or soft-opt-in:

• Soft-opt-in consents is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular service/product, and we are marketing similar services/products). Under “soft-opt-in” consent we will take your consent as given unless you opt-out.
• For other types of e-marketing, we are required to obtain your explicit consent; that is, your need to take positive and affirmative action when consenting by, for example, checking a tick box that we will provide.
• If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Who we share data with

12. We may share your data with the following groups of people for the following reasons:

• Third party services providers who provide services to us which require the processing of personal data to perform functions on our behalf to help ensure the website runs smoothly.
• Third party services providers who allows to recognise visitors and how they use our website, we use this information to improve our website.

Keeping data secure

13. We will use technical and organisational measures to safeguard your data, for example:

• Access to your account is controlled by a password and a user name that is unique to you.
• We store your data on secure servers.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contact us via this e-mail address: admin@handymanvpro.co.uk
15. If you want detailed information from get safe online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit getsafeonline.org it is supported by HM Government and leading business.

Data retention

16. Unless a longer retention period id required by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.
17. Even if we delete your data, it may be persist on backup or archival media for legal tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your data:

• Right to access; the right to request (i) copies of the information we hold about you at any time or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive” where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct; the right to have your data rectified if it is inaccurate or incomplete.
• Right to erase; the right to request that we delete or remove you data from our system.
• Right to restrict our use of your data; the right to block us from using your data or limit the way in which we can use it.
• Right to data portability; the right to request that we move, copy or transfer your data.
• Right to object; the right to object to our use of your data including where we use it for our legitimate interests.

19. To make enquires, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: admin@handymanvpro.co.uk
20. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Use of cookies

21. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
22. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
23. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
24. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

25. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

26. Handyman vPro may from time to time,, expand or reduce our business and this may involve the sale and or the transfer of control of all or part of Handyman vPro. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the term of this privacy policy, be permitted to use the data for the purposes for wich it was originally supplied to us.

Changes to this privacy policy

27. Handyman vPro reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

You may contact Handyman vPro by email at admin@handymanvpro.co.uk